Well, we do the business in a unique way. Firstly we import directly
from manufacturers, often those real
manufacturers behind those
leading brand (as OEM supplier); Secondly we are mail order company
only, so overhead cost is much lower than those high street shops;
Thirdly we do not advertise actively on media so the cost of selling
is also very low compare to our competitors; At last as our cost
is very low, we do not need salesman to push the customers inside,
which itself is also a great saving, the products will speak on
its' own and more customers will pour in automatically. If you
are interested to hear the latest portable computting & entertainment
products news, click
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Delivery charges / times
Unless there is a waiting time showing ahead of the "Buy"
button, your order will normally dispatched
on the same working day if ordered before 10:00 AM, or the next
working day if after. Postage and packing (P&P) are
approximately as in the following table
Options
Recorded 1st Class
Courier Service
Arrival time
1-2 working days after dispatch
Next working day after dispatch
Products
P & P cost (inc. VAT)
MP3 players, laptop hard drive, or anything
ess than 500 grams
2.98
5.00
Pocket hard drives, or anything
between 500g and 1 Kg
2.98
6.98
Digital Cameras, Portable DVD player, Portable
TV, LCD TV, anything more than 1Kg
9.98
6.98
Do you deliver to addresses other than the credit card billing
address?
Yes. If it is your 1st order, then your credit card payment
must pass the 3D
secure authentication, or if you made payment via Paypal,
the shipping address must be a Paypal-"confirmed"
address. For returned customers we can normally ship to any
address you like.
3D Secure is a system developed by Visa & Master to combat
card fraud, the card holder's identity was checked by the
card issuing bank to ensure the card is only used by the right
owner.
Allcam UK is mail order company based in Nottingham, if you wish
to buy or collect your items from our site, please do make prior
appointment to avoid excessive waiting. For directions pls check
the map on the right.
By Email salesATallcam.biz (please replace
"AT" with "@" to avoid spammer)
By mail Allcam Mobile Products Limited, 127 High Road,
Chilwell, Nottingham NG9 4AT
By phone 0115 822 6589
By fax 0709 208 9698
Complaint
If you have any complaint, please send an Email to supportATallcam.biz
(please replace "AT" with "@"
to avoid spammer), with the following details:
The order number;
The item description;
The problem you are facing with the products;
The problem you are facing with our sales / support team
About money back guarantee:
If
you are not satisfied with the product in any way, you can return
within 7 working days from date of delivery ( as evidenced by
postal stamp or courier receipt). Please make sure the returned
item is in original condition with all original packing and content.
Please note that postage and banking charges involved (if any)
are not refundable, and if the return item is not in original
condition, 10-30% restocking fee applies (Please understand we
have to sell it as 2nd hand at much lower price).
About Google Checkout
With Google Checkout, you can quickly and easily buy from Allcam and many other stores across the web.
1. If you have used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us.
2. If you are using Google Checkout for the first time, you only have to fill out a single page of information to make your first purchase. After that, you just need to enter your Google Checkout login to make a purchase. There is no need to re-enter your purchase information or create multiple usersnames and passwords each time that you buy from different sites.
3. When you buy with Google Checkout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorised purchases.
Return procedures
Within warranty period (generally one year unless otherwise stated),
you can return for replacement or repair if the item does not
function properly. In either case please first Email support/a/allcam.biz
(please replace "/a/" with "@"
to avoid spammer), with the following details:
The Invoice /Sales Receipt Number
The item description
Your computer operation system if applicable such as Window
XP
A detail description of the fault, try give as much detail
as possible, for example: "The portable hard drive is listed
under Device Manager --> Disk Drive
and Universal Serial Bus Controllers (as USB
mass storage device), however no drive letter was shown
in My Computer ...", please note simply mention
"faulty" or "not working" does not help.
Your desired action, such as "Replacement", "Replacement
with xxxx", and "Refund" (only available from
7 days from delivery & package is in original condition)
After we replied you back via Email giving you instructions
to return, you need to make a copy of the Email and send it
along with the faulty item to Allcam Returns at the address
shown above.
Credit / debit card security issue
Our
online secure payment centre is powered by Worldpay, a name trusted
all over the world. Your card details are only visible to the
secure server of Protx and no human ( including us ) have no access
to the card details. In addition we do not store your card details
on the server, your details will be erased by the server automatically
once a transaction is completed, so you are still completely safe
from hacker attack or server malfunctioning.
117. Shinco SDP-2001 12" DVD by Karl Oraha on 17/03/2006
I just received the DVD and it is working great.
The Picture, Sound, and Features are outstanding.
I want to personally Thank You for all your help and the Great
Customer Service you presented. I have already recommended the
DVD player and Allcam to a friend and will recommend both the
DVD player and Allcam to anyone in the market for DVD players.
Again thank you very much for all your help ...
116. Lilliput 858GL-80TV by Paul Lock on 01/03/2006
Lilliput 8" LCD TV arrived all working great. fantastic
value. many thanks, happy customer.
115. Fast RMA Service by Ray Evans on 27/02/06
My Screen on my Shinco 6820 failed after 2 months. I emailed
Allcam at 7.15pm and got a response at 10.30pm same day giving
details of where to send the equipment. The equipment was received
by Allcam repaired the same day and dispatched back to me on the
same day. Excellent service from a company that obviously cares
about its customers. Vary rare these days.
114. Fast Warranty Service by Matthew Hopkins on 27/02/2006
... Thank you for dealing with my warranty return so promptly.
When buying over the internet, I have always been concerned about
what will happen if I need to return the item purchased for repair
or replacement under warranty. This is the first time I have had
to do this and so expected the worst but boy was I wrong to do
so. I followed the process you describe on your site and then
sent the item to you as instructed on Tuesday last week. I could
not believe it when the replacement turned up at my home on the
Thursday. I am extreemly impressed by the efficiency of your service.
I have told people about your website and the excellent prices
- I can now tell them about the excellent warranty support as
well ...
113. One Touch Portable Drive by Nigel Jesty on 21/2/2006
Delivery in 2 days, then when I couldn't understand how to tune
it, they responded to an e-mail enquiry within 4 hours on a Sunday
evening! Highly recommended ...
111. Shinco SDP-1250 10" DVD player by IFFY ZAYEE on
19/2//2006
Thank you very much for your excellent service, the goods arrived
next day as promised.
My daughter is thrilled with her dvd player and i am very impressed
too. The only problem was threr should have been 2 headphones
but these were missing..but she has headphones from her ipod which
work.
Once again many thanks, i will use you again soon, as i have 3
other children whom i am sure will be pestering me for thier very
on machine! ...
If
you are not satisfied with the product in any way, you can return
within 7 working days from date of delivery ( as evidenced by
postal stamp or courier receipt). Please make sure the returned
item is in original condition with all original packing and content.
Please note that postage and banking charges involved (if any)
are not refundable, and if the return item is not in original
condition, 10-30% restocking fee applies (Please understand we
have to sell it as 2nd hand at much lower price).
With Google Checkout, you can quickly and easily buy from Allcam and many other stores across the web.
Our
online secure payment centre is powered by Worldpay, a name trusted
all over the world. Your card details are only visible to the
secure server of Protx and no human ( including us ) have no access
to the card details. In addition we do not store your card details
on the server, your details will be erased by the server automatically
once a transaction is completed, so you are still completely safe
from hacker attack or server malfunctioning.