Delivery & Return information is also contained in the full Terms & Conditions, related sections are attached herewith
4.1 The goods you order will be delivered to the address you give when you
place your order, except that some deliveries are not made outside the United
4.2 Delivery will be made by Royal mail or courier service. Supplier
shall not held responsible for any late, wrong, or non- delivery by
the delivery service provider. However evidence of delivery can always
4.3 If you deliberately fail to take delivery of the goods (otherwise
than by reason of circumstances under control of the Supplier) then
without prejudice to any other right or remedy available to the Supplier
, the Supplier may:
4.3.1 store the goods until actual delivery and charge you for reasonable
costs (including insurance) of storage; or
4.3.2 sell the goods at the best readily obtainable price and (after
deducting all reasonable storage and selling expenses) account to
you for any excess over the price you agreed to pay for the goods
or charge you for any shortfall below the price you agreed to pay
for the goods.
4.4 If you fail to take delivery because you have canceled your contract
under the Distance Selling Regulations the Supplier shall refund or
re-credit you within 30 days for any sum that has been paid by you or
debited from your credit card for the goods, less any expenses incurred
for failed delivery.
4.5 Every effort will be made to deliver the goods as soon as possible
after your order has been accepted. However, the Supplier will not be
liable for any loss or damage suffered by you through reasonable or
unavoidable delay in delivery. In this case, the Supplier will inform
you as soon as possible.
6. Your right of cancellation
6.1 You have the right to cancel the contract at any time up to the end of
7 working days from date of delivery (see below).
6.2 To exercise your right of cancellation, you must give written notice to
the Supplier by letter, fax or e-mail, at the fax number or e-mail address
shown in the "contact us" page of our website, giving details of
the goods ordered and (where appropriate) their delivery. Notification by
phone is not sufficient.
6.3 If you exercise your right of cancellation after the goods have
been delivered to you, you must make sure that the item(s) is (are)
in original condition including packing & sealing, if an item has
been opened/unsealed then we might apply 10 - 30% restocking fee depending
on the condition of your return.
6.4 The goods must be returned to the address shown in the "Contact
US" page of the website. You must take reasonable care to ensure
the goods are not damaged in the meantime or in transit.
6.5 Once you have notified the Supplier that you are canceling the contract,
the Supplier will refund or re-credit you within 30 days for any sum
that has been paid by you or debited from your credit card for the goods
less any expenses incurred.
6.6 If you do not return the goods as required, the Supplier may charge you
a sum not exceeding the direct costs of recovering the goods.
6.7 You do not have the right to cancel the contract if the order is for computer
software which has been unsealed by you, or for consumable goods which, by
their nature, cannot be returned.
7.1 All goods supplied by the Supplier are warranted free from defects for
12 months from the date of supply (unless otherwise stated). This warranty
does not affect your statutory rights as a consumer.
7.2 This warranty does not apply to any defect in the goods arising
from fair wear and tear, willful damage, accident, negligence by you
or any third party, use otherwise than as recommended by the Supplier,
failure to follow the Supplier´s instructions, or any alteration or
repair carried out without the Supplier´s approval.
7.3 If the goods supplied to you are damaged on delivery, you should notify
the Supplier in writing via the e-mail address or fax number shown in the
"Contact US" page of the website within 7 days.
7.4 If the goods supplied to you develop a defect while under warranty or
you have any other complaint about the goods, you should notify the Supplier
in writing via the e-mail address or fax number shown below, as soon as possible,
but in any event within 7 days of the date you discovered or ought to have
discovered the damage, defect or complaint.
7.5 You should return the goods to the Supplier within 30 days from
the date the return is authorized. Otherwise you you would have to make
a new returns request again as per 7.4. The goods must be returned to
the address shown in the "Contact US" page of the website.
You must take reasonable care to ensure the goods are not damaged in
the meantime or in transit.
7.6 If the goods returned is subsequently tested to be working normally, you
need to pay the postage to get it back, and we may also apply testing fee.